Terms and Conditions

Extra Guests

You are welcome to invite a guest to THE PLATINUM, but please note we reserve the right to charge R500 a night for each additional guest.

Payments

We accept Visa, MasterCard, Cash and Electronic Transfer. Unfortunately, we do not accept American Express.

Our Cancellation Policy

  • Upon making a reservation, a 50% deposit is charged
  • Upon cancellation of a reservation 4 weeks before the planned arrival, 50% of the reservation value are due.
  • Upon cancellation of a reservation 3 weeks before the planned arrival, 75% of the reservation value are due.
  • Upon cancellation of a reservation 2 weeks before the planned arrival, 100% of the reservation value are due.

Checking in 

Our check-in times are 2:00pm to 6:00pm, but we are happy to arrange alternative check-in times. Please contact us ahead of time to arrange this so that we can give you a warm PLATINUM welcome.

Checking out

Our check-out time is 11:00am. We are aware that many international flights leave in the evening. Please let us now if you would like a late check-out. We will try our best to accommodate you.